Tech Portal: Barclays launches snap-and-attach software

Barclays Bank has made significant improvements to its online mortgage submission system for brokers.

The new improvements will allow brokers to take photographs of customer documents on their smartphone or tablet, instead of scanning, which can then be uploaded directly into the customer case folder online where they are instantly visible.

This development follows the success of Barclays’ cheque imaging technology.

These developments make it easy to know documents have been received and allow brokers to easily find pages again.

The system also uses a simple tick box approach to monitoring that brokers have seen original documents, as opposed to a more time intensive header sheet.

These new improvements are aimed at making it easier and quicker for brokers to progress mortgage applications for the road or customers’ homes.

Managing Director of Mortgage Distribution at Barclays, Jackie Uhi, saw the launch of these enhancements as “an important milestone in an ongoing journey of bringing improvements designed to support brokers and to help them deliver the very best service for customers.”

“We’ve listened to feedback from the intermediary market and are working hard to develop a broker-centric approach which sees them served and supported as customers of ours as well as partners,” she said.

“We are excited to be the first lender to offer the ability to photograph documents and upload them in this way and look forward to introducing further innovations in 2015.”

Technical Director from brokers Alexander Hall, Richard Merrett, felt the Scan and Attach enhancement to Barclays online system had been extremely well received by advisers and administrators.

“We have already seen positive results in Barclays time to offer since the launch of the facility and it demonstrates their willingness to listen to broker feedback and further develop a proposition that supports good customer outcomes.”

Barclays provide a quick, straightforward method of extra business finance for SMEs to match loan requirements. Features of their product include fixed interest rates and no early repayment fee, plus a six months repayment holiday available at the beginning of the loan.

Small businesses are able to choose a repayment option and term that suits them, with loans from £1,000 to £25,000 available.

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